Frequently Asked questions
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
Non-custom orders ship within 1-5 business days depending on available inventory. All packages ship via USPS and take 3-5 business days to reach final destination. Tracking information will be emailed to you upon receipt.
If you order more than one item, your order will be held until all items are finished.
For custom orders, we will communicate with you expected dates of completion so you can plan ahead.
ARE YOUR LEATHER PRODUCTS WATERPROOF?
We use high-quality latigo tanned leather that we treat and condition by hand. This makes our products water resistant. However, no leather is 100% waterproof and over exposure to water, especially salt water, can damage the shape and longevity of the product.
We recommend treating your leather leashware like a good pair of leather boots. Regular cleaning and conditioning will help restore the leather to its optimal conditions. We recommend using saddle soap such as this every few months and as needed to refresh your leather.
As part of our Lifetime Guarantee, we also offer complimentary cleaning and conditioning. Just pay for shipping and we will take care of the rest, including return shipping to your door.
DO YOU OFFER WHOLESALE PRICING?
We do. Send us a message at firstname.lastname@example.org and we will discuss your options.
WHAT IS A LIFETIME GUARANTEE?
We stand behind the quality of our products and fully commit that our leashes and collars will last the life of your pet. This means that we will repair or replace any Luche Leash Co. product that has been damaged during normal pet-related activities. This covers hardware, rivets, clamps, and defects in the leather or rope material.
Our guarantee does not cover products which are: lost, outgrown, dirty, damaged intentionally, or exhibiting normal wear and tear. It also does not include chewing accidents. As any dog owner knows, a dog can chew through anything they set their mind to, so let them play with a Kong instead of a leash and we guarantee your Luche Leash Co. product will last a lifetime.
We reserve the right to limit the number of repairs or replacements when there is excessive use or abuse of our guarantee.
To initiate a repair or replacement, please message email@example.com for further instructions. Upon receiving your damaged product, we will either repair or fully replace the item in question. If the color or design is retired, we’ll ask you to choose a new one.